Frequently Asked Questions

1. I’ve installed my LCD, but now my screen has only a white color and no text. What do I do?
2. Should I backup my iPod before sending it in?
3. Should I include any cables with the iPod when I ship it in?
4. My LCD is not cracked, but the external acrylic faceplate is scratched or cracked. Do you replace these items?
5. I've tried following the instructions provided, but I just can't figure it out. Can I send the iPod into you for the professional installation?

I’ve installed my LCD, but now my screen has only a white color and no text. What do I do?

You can try holding down the reset buttons (Menu along w/ the center button for 7 seconds) to reset the iPod. This might resolve your issue. If you continue to have problems like this, reinstall your original screen again to see graphics and text can be seen (even though it is cracked). If the same issue occurs, there might be more wrong with your iPod than just the screen.

Should I backup my iPod before sending it in?

Typically most of the information contained on the iPod is retained within iTunes, iPhoto and Address book already there is no need. However, if you use your iPod in 'Disk Mode' (as an external drive in other words), you might consider backing up the information stored on the iPod. While we don't usually touch the data on an iPod for a simple screen replacement, or battery install, data loss can occur at any time.

Should I include any cables with the iPod when I ship it in?

No. Please do not send any cables in with the iPod.

My LCD is not cracked, but the external acrylic faceplate is scratched or cracked. Do you replace these items?

This is determined on a case by case basis. Please contact our sales representatives to determine if it is feasible to do this.

I’ve tried following the instructions provided, but I just can’t figure it out. Can I send the iPod into you for the professional installation?

Absolutely! However, please be aware that you will be responsible for shipping to and from as well as the professional install fee. Please contact our sales representatives to set up the process.